On-site service management

Today, having support and warranty in providing services is considered a special privilege. Many buyers and customers pay attention to whether the products or services they receive have support or not.
In companies providing on-site service and after-sales service, problems such as lack of skilled and good personnel, lack of time, high number of requests, paper-based service forms and time-consuming filling out these forms, etc. have caused these companies to reduce their efficiency and suffer from a decline in the quality of service.
The technical team of Barter Smart Systems has solved these and many other problems by designing the on-site service module and has been able to reach a good level of standard.

Benefits of using the service module at the maintenance location:

1- Reducing the number of service workers

2- Increasing the number of services

3- Having a regular and accurate service schedule

4- Reducing excess costs

5- Saving time

6- Being aware of the exact time and place of service provision

7- Determining the exact duration of service provision by each service worker

8- Determining the actions and activities performed in each service

9- Determining the equipment and tools used in each service

10- Increasing customer satisfaction

On-site service module

Professional version	Standard version	Initial version	Title
			Definition of service tasks and related managers
			Accurate and comprehensive scheduling of services in defined periods
			Display services in personal and management calendars
			Possibility of location and service continuity for each project
			Location control service working with GPRS
			Online service reports
			Report on service time spent for each service
			Possibility of assigning points and fees to each service
			Ability to calculate labor service wages based on the type of work and duration of work
			Ability to send documents such as photos, files, and reports online
			Service failure warning for administrator and desired persons
			Possibility of validating service workers' reports by relevant managers in real time
			Sending an SMS with the required data to the service when defining the service
			Possibility of automatic division according to the number of service workers
			Possibility to register an operator instead of a service when needed
			Full integration with calendar for time management
			Monitoring and controlling managers over the quality and quantity of services provided.
			Ability to separate and display pending and overdue services in real time in the managers' calendar
			Access to select service and service worker in the technical and sales category
			Ability to display actions taken in the customer club
			Ability to define cost fields by service or operator
			Ability to display actions taken in the customer club
			Ability to select and record necessary details such as serial number and product description manually or selectively
			Showing late or early services

On-site service management

On-site service management

On-site service module

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