Customer Relationship Management

Customer Relationship Management System

For most businesses, they are the most valuable and important! In many companies, in the early days of starting a business, the information and details about each customer – who they are, how they interacted with your organization – remain in the minds of the person in charge, the person who maintains the relationship, the accountant, etc., because the number of customers is small and it is easy to take care of and communicate with them!

But as your business grows and your customers grow, you can no longer keep track of all your customers in your head. This is where you need a cohesive data and statistics center to collect and record all this information. If your team can’t quickly answer important questions like, Who are our customers? How do we connect with them? How do they interact with our content? What is the policy and purpose of this work?, the company will decline.

When your team is not cohesive and integrated, your customers will not feel good. From their perspective, you are a company and a group, not a collection of different people and departments, and they are dealing with a single group, not a group of people. Each person on your team should know every kind of information and detail about the needs, wants and current situation of the customer, so that they can guide the customer well and also communicate with customers more easily.

These are the problems that CRM systems are designed to solve.
CRM is a system that consists of employees, CRM software, and related processes.
CRM software collects all the details of your organization’s interactions with customers in one central dashboard. As a result, everyone on your team has a clear picture of the state of their business and the state of their customer relationships! And they know exactly when and how to contact each customer.

Samanban Customer Relationship Management Module

Professional version	Standard version	Initial version	Title
			Specifying the main group and subgroups separately for each user for smaller categories
			Identify branches and offices related to users
			Sales Lead Management
			Sales opportunity management
			Advanced range-based addressing
			Advanced control and modification of users by subscriber number or subscriber name
			Managed access
			Entering official company data and information such as economic code and national ID
			Manage calls, meetings and tasks
			Ability to define a password for any desired user
			Defining the building in connection with users and customers
			Accurate location and address with GPS
			Dependency and tracking
			Customer Ratings
			Customer Relationship Information Archive System
			Campaign Management: Ability to define various advertising campaigns, including electronic, exhibition, environmental, etc.
			Manage calls, meetings and tasks
			Customizing selection menus
			Customizing existing forms
			User dashboard with the ability to customize each user
			Contract Management
			Organizational structure management
			Management dashboard
			Employee Dashboard
			24-hour support
			Support for other languages
			Customer Club

Customer Relationship Management

Customer Relationship Management System

Samanban Customer Relationship Management Module

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